Total Satisfaction Guarantee

OmegaBrand's Enhanced 30-Day Satisfaction Guarantee - Offering Free Thermal Transfer Ribbon Samples

At OmegaBrand, we prioritize your satisfaction. Our 30-Day Satisfaction Guarantee assures your confidence in selecting our ReceiptJet, LabelJet, or CodeJet printers. However, if you are not fully satisfied, return the printer in its original packaging within 30 days for a refund. Note, we deduct shipping and used consumables costs, such as CodeJet printer ink cartridges.

Free Samples for Thermal Transfer Ribbons

We understand the pivotal role of thermal transfer ribbons in your printing operations. Hence, we are delighted to offer free samples for testing with your printer and label materials. This guarantees you choose the most suitable ribbon for your printing needs, saving both time and cost.

First-Time Purchase of Label or Receipt Rolls

With OmegaBrand, you can shop with confidence. Our Satisfaction Guarantee covers your first-time purchases of unopened, unused ReceiptJet paper rolls, LabelJet thermal rolls, and MediaJet labels. However, if the quality or compatibility does not meet your expectations, you can return the unopened, unused rolls for a refund, minus any shipping charges.

Shipping Deductions

Please note, if the items were shipped for free, a flat $6 shipping fee will be deducted from your refund. This applies to the unused items sold in multi-packs or cartons.

Exclusions and Restocking Fees

Certain products and conditions are exempt from this guarantee:

  • Repeat orders
  • Used consumables such as sealed ink cartridges or tapes

For larger quantities, we advise ordering a single roll for testing before making a bulk purchase.

Also, for other printer brands sold by OmegaBrand like Zebra, TSC, Citizen, Toshiba, Epson, VIPColor, a 25% restocking fee is charged for any printer return. For more specific details, kindly refer to our comprehensive Return Policy.

Buy with Confidence

OmegaBrand stands by its products and is committed to your complete satisfaction. If you have any questions about our 30-day satisfaction guarantee or need assistance, don't hesitate to contact us.

Thank you for choosing OmegaBrand, the intersection of quality and customer satisfaction!